For Emergencies:
Thayer’s 24 hour Emergency Number: 617-354-6480
Concierge Desk: 617-547-7722 (can also assist with vendor dispatching in an emergency)

Any resident is welcome to call Thayer’s emergency number for assistance after hours; residents can also call the front desk in an emergency. The desk can help direct anyone to the Thayer on-call team, or can reach Nick on his personal cell to assist with emergency situations after hours or over the weekend.

Do keep in mind that there is a fee for any labor involved, so owners leasing their units need to clarify how this works with their tenants, as Thayer will need the landlord/owner to approve any associated expenses if it’s not a true emergency that requires immediate attention. Remember that if the issue is unit-specific, the charge is also unit-specific and at an elevated cost (typically 1.5x the hourly rate) for any after hours service calls.

Some examples of emergencies that would necessitate an immediate response are below:
• Flood or active leak – call e-line or front desk and either can help with dispatching a plumber
• Plumbing backup – call e-line or front desk and either can help dispatch a maintenance tech or Drain Doctor
• No heat in the building (multiple units, not unit specific) – call e-line or front desk and either can help dispatch a vendor. If instead this is unit specific, we can direct an owner to a recommended vendor like Duggan.
• Lock out – call the front desk and check if they have a key on file; if not, they can help recommend a locksmith, but owners should plan to call directly as most locksmiths are payment on delivery.
• Fire or safety issue – call 911, then call e-line or front desk to report the emergency
• Power outage – call e-line or front desk and either can help dispatch an electrician

Helpful Vendor Contact Information*:
Plumbers:
Doran Mechanical, 617-277-9741
Chase & Tolan, 617-926-3701
Nicolopoulos Plumbing, 508-865-3713
HVAC:
Duggan Mechanical, 781-828-2292
New Silver Engineering, 781-635-5060
Locksmith: AA1 Locksmith, 617-799-0002
Drain Backup: Drain Doctor, 617-628-8833
Electrician: April Electric, 617-416-8054
*These are vendors with experience in our building, but you are by no means restricted to using only this list. If you have a Whalen unit issue and are interested in using Duggan, remember to reach out to Nick to take advantage of available service contract discounts for unit specific work billed during normal hours.